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"/index.html) No results found Search products Clear ## Your Cart You are $75.00 away from Free ShippingFree standard shipping unlocked $0$75 Free Shipping ## Choose your Free Sample Sunset Water-Based Perfume Sample Rain Water-Based Perfume Sample Gift Note To: From: Message: Subtotal $0.00 \*Shipping, taxes, and discounts calculated at checkout. [Proceed to Checkout](/content/checkout/index.html) [Proceed to Checkout](/content/pages/faq?hcUrl=%2Fen-US#/index.html) Your cart is empty Continue Shopping ## Sign In Email Password Forgot Your Password? No Account? Create One [Manage Subscriptions](/content/tools/recurring/login/index.html) ## Create Account First Name Last Name Your Email Password Have an account? Sign in ## Reset Password Enter your email below and we’ll send you a reset link. Email Address Cancel ## Our Page On MECCA ## Our Page On Space NK Redirect to MECCA Uni page? Redirect to Space NK Uni page? [Yes, please.](/content/pages/faq?hcUrl=%2Fen-US/index.html)No, thanks. # FAQ Uni Refill System Help Center Hi, how can I help you? - [What's your shipping policy?](https://uni-refill-system.gorgias.help/en-US/flows/01JN402MEKEGNT1ZJH6WQ9QHCG?isEmbedded=true) - [What type of ingredients do you use?](https://uni-refill-system.gorgias.help/en-US/flows/01JN40432YHMNPJJ83X62VTQ61?isEmbedded=true) - [I didn't get a passsword reset link](https://uni-refill-system.gorgias.help/en-US/flows/01JN40CQVZEDPEZ4HQ8DTXAM5Z?isEmbedded=true) [Track order](https://uni-refill-system.gorgias.help/en-US/ssp/login?isEmbedded=true) [Return order](https://uni-refill-system.gorgias.help/en-US/ssp/login?isEmbedded=true) [Cancel order](https://uni-refill-system.gorgias.help/en-US/ssp/login?isEmbedded=true) [Report issue](https://uni-refill-system.gorgias.help/en-US/ssp/login?isEmbedded=true) # FAQs Go to category...Order & ShippingMy SubscriptionOur ProductsClimate Neutral ## Order & Shipping What is the status of my order? Once an order has shipped, you will receive an email with tracking information. If you have not received a shipping confirmation email within a few days of placing your order, please check your Spam folder. If you believe your package is missing, please contact hello@weareuni.com How do I change or cancel my order? If you have made an error entering your order information or need to make a change, please contact us as soon as possible at hello@weareuni.com. We will do our best to ensure correct delivery of your order. However if your order has been processed it cannot be changed. What is your return policy? If you are not satisfied with your purchase, please send an email to hello@weareuni.com within 30 days of delivery date and we will initiate a refund to your original form of payment. How long does it take for my order to arrive? Orders typically take a few days for our team to process. Once your order has been fulfilled, you'll receive  email with a tracking link. If you selected standard shipping, your order will usually arrive within 3–5 business days after it has shipped. Please note that orders placed over the weekend are processed starting the following Monday. If our website indicates there is a shipping delay, delivery times may be longer than usual. What if my package arrives damaged? If your product was damaged during transit, please save the merchandise and notify us immediately at hello@weareuni.com so we can replace the damaged item(s). What forms of payment can I use? We accept VISA, Mastercard, American Express, Discover. We also accept payments via Amazon, Paypal and Shopify. How much does shipping cost? Orders over $45 have free ground shipping.  For orders under $45, shipping is $8. Express shipping is available for $15. Do you ship internationally? At this time, we only ship within the United States, including Hawaii and Alaska. Can I get my order be gifted? At this time, we don’t offer gift cards or a custom gift note. However, you can send Uni and let them know it’s on the way! What should I do if my item is missing from the order? If you receive your package and notice that an item is missing, please notify us immediately at hello@weareuni.com so we can replace the missing item(s). What should I do if my order has already been shipped and I want to cancel it? If your order has already been shipped and you wish to cancel it, we accept returns for a full refund for up to 30 days after delivery. ## My Subscription How do I skip, change, or cancel a subscription? Refills can be managed or canceled at any time by clicking My Account or by emailing [hello@weareuni.com](mailto:hello@weareuni.com). How do I return my empty refills? While all Uni shipping is proudly Carbon Neutral, we prefer to minimize shipping transport wherever possible. We’ve found that rinsing and recycling your empties locally helps minimize environmental impact compared to shipping. We’d appreciate your help with this. Can I buy a product without a subscription? Yes, simply select “One-Time” to buy without a subscription. You can order refills whenever you’re ready to restock. ## Our Products Does Uni use natural fragrances? Yes, all Uni bodycare products are infused with natural fragrances. How long do your products last? Uni products have a shelf life of 2 years after opening. Is your packaging recyclable? Yes, Uni refill bottles are made from 100% recycled aluminum and are 100% recyclable. Uni secondary packaging is made from FSC certified paper. Do you test on animals? No, we do not test our products on animals. Uni is proudly cruelty-free. Uni is certified cruelty free by leaping bunny. Are your products natural? Uni products are made with many natural ingredients. However, there are some natural ingredients that are irritating to the skin. Some natural ingredients are not ethically sourced. There are many bio-based actives that leverage nature but in a controlled lab setting. In relevant cases, we selected a skin-safe, ethically sourced synthetic ingredient over a natural ingredient. Are your products reef safe? Yes, all Uni products are reef-safe. The bodycare you apply may not stay on your skin. When we swim or shower, chemicals may wash off and enter our waterways. Chemicals impact marine life. For coral reefs, it accumulates in tissues and can induce bleaching, damage DNA, deform young, and even kill. Uni products are made exclusively with reef-safe ingredients, as determined by the HEL (Haereticus Environmental Laboratory) list. Uni is certified reef friendly by Biorius. Are your products organic? Uni uses many certified organic ingredients but is not completely organic. Please refer to our ingredient list to see which ingredients are certified organic. Some brands can leverage this to refer to themselves as organic. However, we value transparency above all. Are your products vegan? Yes, all Uni products are vegan. Are your products gluten-free? Yes, all Uni products are gluten free. Is it safe to use your products while pregnant/nursing? All Uni products are safe for women who are pregnant or nursing. However, we recommend consulting with your doctor before using any new products while pregnant or nursing. Can I use your products if I have pre-existing skin concerns? Uni’s high-performance marine actives work to keep your skin in a hydrated, healthy and balanced state. Our “no” list is comprehensive and extensive to ensure that we included only skin-safe ingredients, even beyond the ubiquitous checklists. Additionally, our formulations were created with a pH balanced approach to avoid skin inflammation and concerns. Note that we do include planet-safe natural fragrances. If you have any allergies or pre-existing skin issues, we recommend doing a patch test before applying to your whole body. ## Climate Neutral How does Uni reduce its carbon footprint? Uni works diligently to reduce the overall carbon footprint of our company through a range of practices. We source renewable energy, formulate products with sustainable and upcycled ingredients, and eliminate single-use plastic in our packaging. Additionally, Uni’s Recyclable Refill is made from 100% recycled aluminum, can be refilled 100x, and is 100% recyclable. How does Uni account for remaining emissions? Once energy conservation and emission reduction strategies are exhausted, emissions that cannot be further reduced or eliminated are tracked, measured, and compensated for via a diverse portfolio of verified carbon offset projects. By supporting these projects, we are able to compensate for 100% of remaining emissions. How does Uni calculate its carbon footprint? Our carbon footprint analysis and final calculations adhere to the methodology outlined by the [World Resources Institute Greenhouse Gas Protocol](https://ghgprotocol.org/). The operational boundaries for our footprint (i.e. what is included in our calculations) includes the following emissions sources: Scope 1 (direct): Direct emissions produced by the burning of fuels. Scope 2 (indirect): Electricity and natural gas consumed and purchased. Scope 3 (other indirect): Business travel, staff commuting, landfill waste, package shipments, and product manufacturing. When did Uni begin tracking and compensating for emissions? Since our founding, we have been committed to environmental stewardship and responsibility. We have tracked and compensated for our emissions from Day 1 of our operations. We will continue to do this every year moving forward. By tracking our footprint on an annual basis, we will be able to pinpoint our largest emission sources as well as identify opportunities to minimize our footprint. We will also be able to compensate for the emissions that we cannot avoid via the purchase of mission-aligned carbon offsets. What are carbon offsets? Across the globe, there are internationally-verified projects that serve to reduce carbon emissions from the atmosphere, ranging from deforestation initiatives to the construction of wind farms. A carbon offset is a tradeable certificate that represents the avoidance or removal of one tonne of carbon emissions by one of these projects.  Carbon offsets may be purchased by individuals or organizations who want to support these environmentally-beneficial projects, and in doing so, compensate for their own emissions. What carbon offset projects does Uni support? Uni supports a diverse portfolio of carbon offset projects that meet the highest international verification standards, like Gold Standard and VCS. Does Uni participate in any international climate action initiatives? Uni is an active participant in the [UN Climate Neutral Now Initiative](https://unfccc.int/climate-action/climate-neutral-now), which supports organizations in acting now to achieve a climate neutral world by 2050, as enshrined in the Paris Agreement. We are also a signatory to the UN Climate Neutral Now Pledge, through which we have committed to measuring, reducing, compensating for, and reporting on our emissions annually. Have you done full LCA of your product and is it included in your carbon footprint? We have completed our 2020 Organizational Carbon Footprint. Because 2020 was our first year in business, we did not include the LCA of our product as we were pre-production. The 2021 Organizational Carbon Footprint will include Scope 3 emissions related to product manufacturing. A full LCA study will also be undertaken after all sourcing, production, and packaging decisions have been finalized. ## Get support [Contact us](https://uni-refill-system.gorgias.help/en-US/contact?isEmbedded=true) Allure’s Best Body Serum for Dryness Uni emphasizes sustainability in its formulations, as well, citing reef-safe and upcycled ingredients created from olive oil industry waste. The most impressive part, however, is that the hydrating body serum can also be used on the face—making it a great option for rushed mornings. It feels extremely refreshing and soothing, and sinks right into the skin with little effort required. Cannot place order, conditions not met: OK shop.app # shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension weareuni.com # weareuni.com is blocked This page has been blocked by an extension - Try disabling your extensions. 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